Monday, June 24, 2013

Lync 2013 crashes on startup

Error looks like this:
Faulting application name: lync.exe, version: 15.0.4454.xxxx
Faulting module name: unknown, version:, time stamp: 0x00000000
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: unknown

To fix, try disabling hardware acceleration

Run regedit
Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15\Common
Create a New Key and name it "Graphics"
Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.
Enter Value data as 1
Restart the workstation
Launch Lync

Note: The example I use above “15” is Office 2013, “14” Office 2010, “12” Office 2007. If that does not do the trick, ABBYY-FineReader (Epson) has also been known to cause Office apps to crash. May be worth a try if you have ABBY-Finereader installed on the workstation.

Go to Control Panel
Click on Uninstall a program
Right click on ABBYY-FineReader and click uninstall.
Restart the workstation